NS&I speaks out after Premium Bonds customers 'blocked from app'
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NS&I Premium Bonds customers have been left demanding a change to the app - so Samsung devices are recognised. Customers with Bonds and Premium Bonds have spoken out on Twitter, now X, to demand the change from the Treasury-backed financial institution. The saver asked: "Any chance you'll be doing an app so I can manage my Premium Bonds etc on that like most financial companies? Or at least recognise Samsung software. You're just making it hardwork. Time to improve and understand how people use technology now." NS&I replied: "Good morning, We do offer an NS&I Prize Checker app on Android and Apple devices, which you can use to check your Premium Bonds prize winnings. The NS&I app, for viewing your balance is currently available on Apple devices and we are currently in the progress of bringing the app across all platforms. READ MORE UK mini heatwave within hours will see England 'hotter than Ibiza and Italy' "We appreciate your feedback on our services and have passed this onto the relevant team for you." In a gushing review online, a saver typed: "Having read a number of reviews I had second thoughts about installing it but decided to give it a try. It worked fine listing the prize amounts for the latest draw. "I added my wife and my mother-in-law and they all worked fine as well, no adverts, so at this moment no problem. All I had to enter were the NS&I number for each person and set it for the 5 digit pin and biometric which was not difficult. Logged in several times using the biometric without difficulty." But in a one-star review, another fumed: "Gone down hill, last couple of times tried to log on, getting message "somethings gone wrong" can't access prize draw, have to log on to website, which is a real pain. Read a previous review about reinstalling, which works. Shouldn't have to do that. Fix this bug!" "I do find it more than a little depressing that NS&I seems unable to provide a robust app that works consistently and reliably from month to month. Faced regularly with the brick wall of 'something's not working', I discovered that 'all' you have to do is reinstall the app. Ye gods!" another said in a three-star review. Story Saved You can find this story in My Bookmarks.Or by navigating to the user icon in the top right.