HSBC customers are furious as mobile banking app goes down

HSBC's mobile banking app has gone down leaving thousands of customers unable to access their accounts.

Customers have taken to social media to express their anger after the app went down this morning.  

Over 2,800 users have reported issues with the app, according to DownDetector. According to the site, around 57 percent of issues reported are in relation to mobile banking.

Taking to X/Twitter, one user said: 'HSBC are you aware that your online banking is not working this morning?'

Another said: 'What's happening with online services, cannot authorise a payment, cannot access, website, app or online systems?'

HSBC's mobile banking app went down on Saturday morning leaving customers furious 

HSBC issued an update shortly after 10am on Saturday

Explaining the error they had been receiving, one customer said: 'Cannot log on the app, and on the computer I get this message: 503 ERROR The request could not be satisfied.

'The Lambda function associated with the CloudFront distribution was throttled. We can't connect to the server for this app or website at this time.'

A fourth said: I need my banking asap for a payment what is going on?' while another complained: 'Haven't had access since 9am to the app. ��it is resolved soon - not an ideal start to the BH weekend.'

HSBC said on X/Twitter: 'Some customers are having issues accessing online and mobile banking as usual right now.

'We're really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.'

Customers took to social media on Saturday morning to express their frustration 

In a later statement issued at 11:30am, a spokesperson said: 'Our Online and Mobile Banking services are recovering. Customers should be able to use the services as normal. 

'We're sorry for any inconvenience this may have caused this morning.'

Previously, HSBC apologised after more than 10,000 customers were unable to access their online accounts on November 24 last year. 

The outage, which began just after 7am, meant many customers could not take part in the Black Friday sales.

Speaking at the time, Sam Richardson, of consumer group Which?, said: 'This fell on Black Friday, when many people were looking to make significant savings on big-ticket items.'

Customers are attempting to make payments but are unable to access the app

So far, more than 2,800 issues have been logged on Down Detector

HSBC said they were investigating the issue as a 'matter of urgency' 

HSBC said the glitch was caused by an internal system issue. It did not affect customers with First Direct or M&S Bank, which are divisions of the company.

Meanwhile, Down Detector gets network status updates from various sources including social media and reports submitted to its website. 

HSBC has around 14.8 million customers across the UK, although it remains unclear how many use its mobile banking app.